Lostintranslation.org Privacy Policy
This Privacy Policy was last updated on March 16, 2016.
Lostintranslation.org respects the privacy of users of our website and is committed to disclosing our data collection practices so that users of our website can understand what information is collected and how it is used.
This Privacy Policy describes what information we collect from users of our website, how the information we collect is used, under what circumstances we disclose the information we collect, and our users’ choices regarding the information we collect and how it is used and disclosed.
Your use of this website, including visiting any page which is a part of this website, constitutes your acceptance of the terms and conditions of this Privacy Policy.
Information we collect
Information is received and collected automatically each time you visit the Lostintranslation.org site. We receive and collect your Internet Protocol (IP) address, the browser and operating system you are utilizing, the date and time of your visit, the pages of the site which you visit, the Internet address of the website from which you linked to our site and any promotion identifiers contained in these links, and the Internet address of any website to which you link from our site. If you maintain an account with Lostintranslation.org and log onto the site using such account information, we also receive and collect your user identification number, user name, and password.
We use “cookies” to automatically receive and collect certain information each time you visit the Lostintranslation.org site. Cookies are used on the Lostintranslation.org website to identify and link users to their shopping cart and to track other user behaviors related to their activities on the Lostintranslation.org website. “Cookies” are small files that contain unique alphanumeric identifiers that are transferred to your computer’s hard drive to enable our system to recognize you and your browser. If you prefer not to allow cookies on your browser, you can find instructions for how to disable cookies in the help section of your browser’s toolbar. However, please keep in mind this will interfere with certain features on our website, reduce the overall quality of your experience and hinder our ability to improve site functionality over time.
In the following instances, we may require you to submit personally identifiable information which we receive and collect: (1) open an account; (2) complete and submit an order on our site or from our catalogs; (3) request a catalog; (4) submit a customer review; (5) create a registry with Gift Registry Service; (6) enter a contest; (7) communicate with customer service; (8) conduct a search; or (9) subscribe to a newsletter or customer alert. The information which we may receive and collect in connection with any of these activities includes your name, address, telephone number, fax number, and email address; credit card information; names and addresses of the parties to whom product is shipped; content of reviews and emails sent to us; and, your password.
We also receive and collect certain information when you communicate to us by telephone, mail, fax, or email. We may request and receive a confirmation from you when you receive and open an email from us.
How the information we collect is used
We use the information which we collect from you internally for the following purposes: process, track, and fulfill your order; communicate with you regarding your order; respond to a request for information; send you catalogs or promotional information and material; send you newsletters, customer alerts, and email; communicate with you regarding products you have purchased; improve our website; enhance our customer service; track customer preferences; and, improve and enhance our product selection.
We do not sell or otherwise provide the information we collect from you to third parties except as described below.
We share information with our subsidiary and affiliated companies which are owned or controlled by us or which are under common ownership and control as us and with certain third parties to whom we provide goods and/or services which are not our subsidiary or affiliated companies. We also share information with third party services providers, agents, and subcontractors which are not our subsidiary or affiliated companies and which provide certain services and goods to us including credit card processing; online check payment services; postal and delivery services; fulfillment services; data analysis services; market research; technology infrastructure; and, marketing, promotional, and advertising services. All third parties to whom we provide information have no right to use the information except to the extent necessary in connection with providing goods and/or services to us or our providing goods and services to them. All such third parties are contractually obligated to maintain the confidentiality and security of the information.
We may provide our mailing list (names, addresses, and/or email addresses) and information about individual shopping interests to other select companies whose products or services may be of interest to you. We may also send you catalogs or other promotional materials on behalf of other companies. See “What Are My Choices Regarding My Information?” below for your options regarding these other companies.
We may in the future sell some or all of our assets and/or business units, in which case, customer information may be one of the assets transferred. We may disclose any information that we collect if required by law or valid order of a court or other governmental authority or to protect the health and safety of our employees or the general public.
How is the information secured?
All sensitive information which we receive and collect from you is secured using industry standard security and encryption technology. This technology prevents information which is transmitted over the Internet from being intercepted and read by unauthorized parties. All information is stored on secured computers to which access is restricted.
How can I access my information?
All of your personal information can be accessed by logging onto Your Account Page of our site. You may also track orders and recent account activity.
What are my choices regarding my information?
You can review, modify, update, and delete any information contained in Your Account by logging onto Your Account page of our site. If you do not wish to receive promotional emails from us, you can indicate this by changing Your Email Preferences in the Account section of the Lostintranslation.org website.
Underage Users
If you are under the age of eighteen (18) years, you may use this web site and purchase products and services through the use of this web site only with the involvement and under the supervision of a parent or legal guardian.
Links to other websites and third-party advertisers
Our site includes links to other websites which are not our subsidiary or affiliated companies. These websites are not owned or operated by us and we are not responsible for their actions or activities. We encourage you to review the privacy and security policies of these websites and advertisers. We do not provide personally identifiable information to these advertisers or third party websites.
Third party vendors, including Google, may show ads for Lostintranslation.org on websites across the internet. Some of these ads may be served based on information collected from the Lostintranslation.org website through the use of cookies. The Network Advertising Initiative (“NAI”) is a cooperative of online marketing and analytics companies which provides information regarding Internet advertising and marketing companies. The NAI website provides an opt-out tool which allows consumers to opt-out of the advertising delivered by NAI member companies. The NAI opt-out tool is located at http://www.networkadvertising.org/managing/opt_out.asp.
Conditions of use
Your use of this website and the purchase of products and services through this website are subject to the terms and conditions of this Privacy Policy and the Terms of Use Agreement.
Changes to Privacy Policy
Lostintranslation.org reserves the right, in its sole discretion, to modify and amend this Privacy Policy in any manner at any time by posting a change notice or new Privacy Policy on our website.
Return Policy
Lostintranslation.org Return Policy
U.S. & Canadian Customers
New and unopened merchandise may be returned within 60 days of receipt for an exchange or refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.
Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition.
If you received a defective, damaged, or incorrectly shipped item from us, please call us at (1-541-389-8820) or email us (karren@bendbroadband.com) so that we can fix this for you! We will gladly ship a replacement and assist you with your return.
Personalized items may not be returned for replacement or refund, unless the personalization or item is defective.
DVDs, CDs, computer software, or other media may be returned for refunds only if unopened. If opened, they may be returned only for replacement of the same item.
Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion. In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return.
Ship Your Return Via U.S. Postal Service To:
Lost In Translation
PO Box 8224
Bend, OR 97708
When Returning Items:
Include a copy of your invoice.
We recommend insuring your return. Because this is a post office box, please do not send your package by UPS or FedEx.
Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange.
International Customers:
Please contact us (karren@bendbroadband.com) before returning any products.